Support

  • Overview

    New Atlantic Technology Group, LLC is committed to providing technical and other logistical support for all the custom IT solutions it delivers to its customers.

    We offer free, self-helping resources as well as fee-based, more advanced support services. Please see below for description of available support options.

  • Support Options

    FREE Self-Help Resources

    • Product User Manuals and FAQs
      An extensive set of updates User, Developer and Support Manuals available for our product offerings. Custom support documents containing support information for the custom solutions and services we provide.

    • Product Forums
      Public, user-supported discussion forums for users and developers, for our products. Include Email & RSS topic subscription mechanisms, in addition to an online searchable archive.

    • Bug Tracking Database
      A searchable, trackable database containing open bugs, plus a record of closed bugs and the releases in which they were fixed. Custom solutions databases require authentication.

    Fee-based Support Services

    • Service Level Agreements (SLA)
      SLAs are customly designed service and support contracts with our clients. They can include clauses for complete application, systems and hardware support options for various levels of coverage. M-F, 9-5 and 24/7 are such possible options.

    • M-F, 9-6, 3 hours response time
      This service provides you with a telephone number for access to our support team during our normal business hours: 9:00 am to 6:00 pm EST Monday through Friday, excluding holidays. Initial response time for acknowledgement is usually set to 3 hours.

    • 24/7 Pager
      This optional service gives you 24-hour access to our support team, with a two hour response time window.

    Please contact us to learn more about our support options.